User Experience Comparison of Intelligent Personal Assistants: Alexa, Google Assistant, Siri and Cortana

Descripción:

Natural user interfaces are becoming popular. One of the most common natural user interfaces nowadays are voice activated interfaces, particularly smart personal assistants such as Google Assistant, Alexa, Cortana, and Siri. This paper presents the results of an evaluation of these four smart personal assistants in two dimensions: the correctness of their answers and how natural the responses feel to users. Ninety-two participants conducted the evaluation. Results show that Alexa and Google Assistant are significantly better than Siri and Cortana. However, there is no statistically significant difference between Alexa and Google Assistant.

Tipo de publicación: Journal Article

Publicado en: 13th International Conference on Ubiquitous Computing and Ambient ‪Intelligence UCAmI 2019‬

Autores
  • Berdasco
  • López
  • Diaz
  • Quesada
  • Guerrero

Investigadores del CITIC asociados a la publicación
Gustavo López Herrera
Ignacio Díaz Oreiro
Luis Quesada Quirós
Luis Alberto Guerrero Blanco

Proyecto asociado a la publicación
Potenciando el awareness en trabajos colaborativos mediante la incorporación de interfaces no tradicionales como mecanismos de interacción

DOI BIBTEXT

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Cita bibliográfica
User Experience Comparison of Intelligent Personal Assistants: Alexa, Google Assistant, Siri and Cortana